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This is a mail to all systems engineers at the institute. How would you respond!?

> Dear member,
>
> I installed vpn but not working when clicking on it?
>
> Can you help me in this issue?
>
> Thank you very much in advance.

@martin "Have you tried turning it off and on again?"

Or rather: "Did you try double clicking?"

@martin I reply with a link to the setup instructions, which in simple steps explain the setup and troubleshooting. For this topic probably a pdf or textfile make more sense than a wiki page just reachable via intranet.

@martin get the subject line banned at the mail server to prevent reply all flooding

@martin work's on my machine, problem is on yours.
To all engineers: first guy with reply to all gets fired.

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